Privacy Policy
Welcome to Outsourcea. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with outsourceainc.com, and how we handle information for clients and prospects across the regions we serve, including the United States, Canada, United Kingdom, Ireland, and Australia.
1. Information We Collect
Personal Information
We may collect personal information such as your name, email address, company name, phone number, and other contact details when you voluntarily provide them through forms, quote requests, inquiries, or communication with our team, including phone or SMS conversations with our verification and client services staff.
Usage Information
We may collect information about how you use our website, including your IP address, browser type, device information, pages visited, and general interaction data, to help us improve the website experience.
Business and Verification Information
Where relevant to the services we provide, such as staffing verification or lead qualification on behalf of our partners, we may also collect information you provide during verification calls, such as employment details, communication preferences, or other information necessary to complete the service you requested.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide our services.
- Verify details you submitted so we or our partner agencies can complete a request accurately.
- Send relevant resources, updates, and information you request.
- Improve our website and user experience.
- Communicate about our offshore staffing services.
- Analyze website usage to improve our content and offerings.
4. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive SMS text messages from Outsourcea Services Incorporated and, where applicable, our partner agencies, related to your inquiry, quote request, verification call, or account.
- Consent: By submitting your phone number through our forms or verbally over the phone, you agree to receive text messages related to your request.
- No Third-Party Marketing: We will not share your phone number with third parties for marketing purposes.
- Message Frequency: Message frequency varies depending on your interaction with us, such as quote follow-ups or verification updates.
- Opt-Out: Reply STOP at any time to opt out of future text messages.
- Help: Reply HELP for assistance or more information.
- Rates: Message and data rates may apply, depending on your mobile carrier and plan.
SMS consent is limited to communications connected to your request, inquiry, verification, or account.
5. Data Storage and Retention
We store personal information using secure, access-controlled systems. We retain personal information only for as long as necessary to fulfill the purposes described in this policy, meet legal or contractual obligations, or resolve disputes.
- Contact and inquiry information is generally retained for as long as you remain a prospective or active client, plus a reasonable period afterward for recordkeeping purposes.
- Verification call data collected on behalf of a partner agency is handled according to that engagement's retention terms and is not retained by Outsourcea longer than necessary to complete the service.
- You may request earlier deletion of your information at any time, subject to legal recordkeeping requirements.
6. International Data Transfers and Regulatory Alignment
Because we work with clients and prospects across multiple countries, your information may be collected, stored, or processed outside the country in which you reside, including in the Philippines, where our operations team is based.
We aim to align our data practices with the following frameworks, depending on where you are located:
Where we transfer personal information across borders, we take reasonable steps to ensure it continues to receive an appropriate level of protection consistent with the applicable framework.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to legal exceptions.
- Restrict or object to certain processing of your information.
- Request data portability, meaning a copy of your information in a portable format, where applicable under GDPR or UK GDPR.
- Withdraw consent at any time where processing is based on consent, including opting out of SMS or email communications.
To exercise any of these rights, contact us at contact@outsourceainc.com. We will respond within the timeframe required by applicable law.
9. Security
We take reasonable administrative, technical, and physical measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We encourage users to submit information carefully and only through trusted channels.
10. Children's Privacy
Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Outsourcea Services Incorporated
Email:
contact@outsourceainc.com
Phone:
707-527-3452
Website:
outsourceainc.com