Hire a Technical Support Specialist from the Philippines.
Tier 1 to Tier 2 support for technical customer issues. Sourced, employed and supported by Outsourcea, working your hours as part of your team.
The work your Technical Support Specialist takes off your plate.
- 01Troubleshoot customer-facing technical issues at Tier 1 to Tier 2 level.
- 02Guide users through approved diagnostic and resolution steps.
- 03Document technical symptoms, environment details and attempted fixes.
- 04Maintain complete ticket histories for handoff and reporting.
- 05Escalate product bugs or advanced issues to specialist teams.
- 06Support customers through email, chat, phone or ticketing channels.
What a Technical Support Specialist really costs.
Pick your team size and see the difference between hiring in-house in the US and hiring through Outsourcea.
Median pay plus benefits and payroll taxes
One all-in rate covering pay, benefits, taxes and HR
- Item
- US in-house hire
- With Outsourcea
- Base pay
- $61,860 a year, US medianComputer user support specialists
- Included in your monthly rate
- Benefits and payroll taxes
- Paid on top of salary, about 30% of total pay costs
- Included in your monthly rate. We process them as the employer.
- Recruiting and screening
- Your team posts, screens and interviews
- We source and screen, with a shortlist in about 5 to 10 business days
- Employment, payroll and HR
- Your team runs it
- Included. Outsourcea runs it for you.
US figures use the national median annual wage for computer user support specialists from the U.S. Bureau of Labor Statistics (May 2025). Total cost assumes wages are 70% of total compensation, per the BLS Employer Costs for Employee Compensation release (June 2026). Your actual costs will vary by location, seniority and benefits. Outsourcea figures are starting rates; we confirm your rate after a scoping call.
From first call to first day.
Scope the role
We talk through the work, your tools, hours and the kind of person who fits your team.
Meet your shortlist
We source and screen candidates, then you interview the ones worth your time.
Offer and onboarding
We handle the offer, paperwork and setup so your new hire starts ready to work.
Other customer support roles.
Ready to add a Technical Support Specialist to your team?
Tell us what the role needs and we will walk you through candidates, timing and your exact rate.
Questions about hiring a Technical Support Specialist.
Still unsure? Talk to our team and we will walk you through it.
How much does it cost to hire a Technical Support Specialist from the Philippines?
Rates start at $1,680 a month, depending on support tier and product complexity. It is one all-in monthly rate that covers pay, benefits, payroll taxes and HR. We confirm your exact rate after a short scoping call.
How long does it take to hire a Technical Support Specialist?
Most hires follow three steps: a scoping call to define the role (1 to 2 days), sourcing and screening until you have a shortlist (about 5 to 10 business days), then the offer, paperwork and setup (a few days).
What does a Technical Support Specialist handle day to day?
Typical work includes: troubleshoot customer-facing technical issues at Tier 1 to Tier 2 level; guide users through approved diagnostic and resolution steps; document technical symptoms, environment details and attempted fixes. We shape the role around your tools and processes during the scoping call.
Who employs them, and who handles payroll and HR?
Outsourcea is the employer. We run payroll, benefits, statutory contributions and HR, while you direct the day-to-day work like any member of your team.
What hours will they work?
You agree the schedule with us during the scoping call. Most clients set hours that overlap with their own business day so the role works alongside the rest of the team.
Can I hire more than one?
Yes. Many clients start with one hire and add more as the work grows. Use the cost comparison above to see the numbers for a bigger team, then tell us what you need.